Privacy Policy

Effective: 14 May 2026 | Last updated: 15 May 2026

1. About this Policy

The Family Chart (ABN 49 262 782 826), based in Queensland, Australia ("we", "us", "our", "the Service"). This Privacy Policy explains how we collect, use, store, share and protect personal information through The Family Chart web and mobile application and the website at www.thefamilychart.com.

By creating an account or using the Service, you agree to the practices described in this Policy. If you do not agree, you must not use the Service.

This Policy is governed by the laws of Queensland, Australia, and the Privacy Act 1988 (Cth) and its 13 Australian Privacy Principles. Where you are located outside Australia, additional protections may apply under your local law (we comply with those where they are stricter than Australian law).

2. Information We Collect

  • Account information: Name, email, phone (optional), password, family code, role
  • Family data: Schedule entries, routines, meal plans, job assignments, personal events, fitness logs, care notes
  • Location & health data: Where applicable, children's whereabouts, nightly sleep location, fitness tracking
  • Payment information: Stripe processes card details; we store only transaction references
  • Usage data: Log files, IP address, browser type, device type, pages visited

3. How We Use Your Information

  • Provide and improve the Service
  • Process subscriptions and payments
  • Send service-related emails (password reset, billing, feature updates)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal information. We may share:

  • With co-parents or linked household managers (only data you explicitly authorize)
  • With trusted service providers (Stripe for payments, Base44 for infrastructure)
  • When required by law or court order

5. Data Retention

We retain your data while your account is active. When you delete your account or your subscription expires, we retain data for 12 months (unless required by law), then permanently delete it. You may request data export at any time.

6. Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion (subject to legal obligations)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Security

We use industry-standard encryption (TLS/SSL) and secure infrastructure to protect your data. However, no online system is completely secure. We cannot guarantee absolute security of transmitted data.

8. Contact Us

For privacy questions or requests, contact us at:

Email: info@thefamilychart.com

Business name: The Family Chart
ABN: 49 262 782 826
Location: Queensland, Australia

The legal entity associated with this ABN is identifiable via the Australian Business Register at abr.business.gov.au.